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Kinex Medical Corporate OfficeAt Kinex, our mission is to exceed customer expectations and improve orthopedic surgical outcomes by providing continuous passive motion and other high-quality durable medical equipment items with the highest standards of service. This commitment to our patients allows you to get back to your daily activities faster and with less pain in your recovery.
Included below you will find information we hope will be of use to our patients.  If you do not find what you are looking for please contact us by phone at 800-845-6364 or by e-mail.
Information on our Supplier Standards can be found here.
Frequently Asked Questions
How do I get Kinex equipment to my home?
Your local Kinex representative will call prior to your procedure to arrange a time to set-up your Kinex device(s) in your home. The representative will deliver the equipment, demonstrate the proper use of the Kinex device(s) and answer any questions you may have. If you are traveling a significant distance for your surgery, the representative may arrange a time to set you up at the physician's office.
What happens if I have trouble with my equipment?
If you have any difficulty with the use of your equipment, you can contact you local Kinex representative or call Kinex Customer service at (800) 845-6364. A Kinex representative is on call 24 hours per day and 7 days per week.
What happens when I’m finished using my equipment?
Contact your local Kinex representative listed on the front of your explanation of services brochure. If you're unable to contact your local Kinex representative, contact Kinex Customer Service at (800) 845-6364 and we can coordinate pick-up of your rental.
What is the billing process for my equipment usage?
Each insurance plan has different reimbursement guidelines for coverage for your equipment. At Kinex we gather your insurance information prior to your use and we attempt to get a commitment from your insurance carrier. Once your usage is completed Kinex will bill insurance on your behalf, and only after we have resolved the insurance balance will you potentially receive an owed balance, limited by maximum’s established before equipment is placed with the patient.

For more information on Kinex’s billing process click here, or call (800) 845-6364 to speak with a Customer Service representative.

What if I am involved in a Workers’ Compensation Claim?
If you were involved in a Workers' Compensation injury that was filed and accepted by your employer, then the insurance carrier for your employer will pay for all charges associated with your usage.
What if I was involved in a personal injury and have an attorney?
Upon receiving the attorney's information, we can have a 'letter of protection' signed by the patient and by the attorney, and accept a lien as payment. Which means we get paid out of the possible settlement.
Kinex Medical Company, LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, or language spoken. Kinex will provide translators as necessary for any patient interaction or inquiry.
CALL US TODAY AT 800-845-6364
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Kinex Medical Company, LLC
1801 Airport Road, Suite D
Waukesha, WI 53188
P: (800) 845-6364 F: (888) 845-3342
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